Copyright & DMCA Policy

If you are a copyright owner or authorized agent and believe content on TrustEd Nav infringes your copyright, you may submit a written notice that complies with the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512). To be effective, your notice must include all of the following:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works).
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it (URL, audit ID, file name, or similar).
• Your contact information: name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.

Incomplete notices may not be actionable. Knowingly submitting a materially false notice can result in liability for damages under 17 U.S.C. § 512(f).

Send DMCA notices to our designated agent:

Email is the fastest channel. You can also use our in-app DMCA takedown form to submit a notice and track its status with a reference code. If you require a postal address for service, request it via the email above and we will provide it.

1. We review the notice for completeness and good-faith basis.
2. If actionable, we promptly remove or disable access to the identified material and notify the user who uploaded it, providing them a copy of the notice.
3. We track repeat notices against the same account as part of our repeat-infringer policy (Section 7).

If you believe your content was removed in error or as a result of misidentification, you may submit a counter-notice. To be effective, it must include:

• Your physical or electronic signature.
• Identification of the material that was removed and the location at which it appeared before removal.
• A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of mistake or misidentification.
• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district where you reside (or, if outside the U.S., the jurisdiction in which ExcelUp Lab may be found), and that you will accept service of process from the person who provided the original notice or their agent.

Send counter-notices to dmca@exceluplab.com. If we receive a valid counter-notice, we may restore access to the material in 10–14 business days unless the original complainant files a court action seeking to restrain the activity.

ExcelUp Lab will, in appropriate circumstances and at our discretion, suspend or terminate the accounts of users who are the subject of repeated DMCA notices or who otherwise repeatedly infringe the copyrights of others.

To enforce this policy under 17 U.S.C. § 512, we retain DMCA notices, counter-notices, and the minimum identifiers needed to recognize repeat infringers (such as account email, hashed user ID, and notice metadata) for up to 3 years, even if the associated account has been deleted in the meantime. A deleted account cannot be restored — including after a successful counter-notice — and the underlying material, once removed, is not reinstated to a deleted account.

See the Privacy Policy for the full post-termination retention schedule.

• Only upload material you own, have a license to use, or that you reasonably believe is permitted by law.
• Do not upload entire copyrighted textbooks, publisher curricula, or proprietary assessments without authorization.
• Do not republish, redistribute, or commercially exploit audit outputs that quote or summarize third-party copyrighted material without permission from the rights holder.
• Do not use the Service to circumvent licensing terms imposed by publishers, assessment vendors, or content providers.

You agree to indemnify ExcelUp Lab against claims arising from your uploads, as set out in our Terms of Service.