Privacy Policy — TrustEd Nav

1. Who we are

TrustEd Nav (“we”, “us”) is operated by ExcelUp Lab. We provide an AI-assisted instructional review platform for educators, schools, and districts. This Privacy Policy explains what we collect, how we use it, and the choices you have.

2. Information we collect

Account data: name, email, role, organization, password hash.
Uploaded materials: lesson plans, slides, assessments, curriculum maps, and any text you submit for audit.
Usage data: audit history, settings, billing tier, log events, device and browser metadata.
Payment data: processed by our payment provider (Stripe). We do not store card numbers.

3. How we use your data

To run audits, generate findings, and surface revisions.
To operate, secure, and improve the platform.
To provide customer support and respond to inquiries.
To send transactional emails (account, billing, audit completion).
To meet legal, tax, and compliance obligations.

4. AI processing

Uploaded content is sent to third-party AI model providers (e.g., Google, OpenAI) through our AI gateway solely to generate audit results. We do not authorize providers to train foundation models on your content. Outputs are stored under your account and visible only to you and people you explicitly share with.

5. Student data & FERPA

TrustEd Nav is designed for instructional materials, not student records. Do not upload personally identifiable student information (names, IDs, grades, IEPs). For school and district plans, ExcelUp Lab acts as a “school official” under FERPA with a legitimate educational interest, and processes data only for the purposes set by your institution.

6. Sharing

We share data with: (a) infrastructure providers (hosting, database, email, payments) under contract; (b) AI model providers strictly to run audits; (c) authorities when legally required. We do not sell personal data.

7. Retention

Account and audit data are retained while your account is active and for a reasonable period after closure for backups, legal, and audit-trail purposes. You can delete materials and audits at any time from the app.

8. Security

We use encryption in transit (TLS), encryption at rest, role-based access control, row-level security on the database, and least-privilege service credentials. No system is perfectly secure; please use a strong, unique password.

9. Your rights

Subject to applicable law (GDPR, CCPA, and similar), you may request access, correction, deletion, export, or restriction of your personal data. Contact us at the email below to exercise these rights.

10. International transfers

Data may be processed in the United States and other countries where our providers operate. We use standard contractual clauses or equivalent safeguards where required.

11. Children

TrustEd Nav is intended for educators and administrators aged 18+. It is not directed at children, and we do not knowingly collect personal data from children.

12. Changes

We may update this policy. Material changes will be announced in-app or by email. Continued use after the effective date constitutes acceptance.

13. Contact

ExcelUp Lab — support@exceluplab.com