Terms of Service

By creating an account or using TrustEd Nav (the “Service”), you agree to these Terms of Service. If you are using the Service on behalf of a school, district, or organization, you represent that you have authority to bind that entity.

TrustEd Nav is an AI-assisted instructional review platform operated by ExcelUp Lab. It generates audits, findings, and suggested revisions for instructional materials. The Service is a decision-support tool — not a substitute for educator professional judgment.

You are responsible for the accuracy of your account information and for safeguarding your credentials. You must notify us promptly of any unauthorized use. One person per account; do not share logins.

You retain ownership of materials you upload. You grant ExcelUp Lab a limited, non-exclusive license to host, process, transmit, and display your content solely to operate the Service for you. We do not authorize AI providers to train foundation models on your content.

Audit results are produced by large language models and are probabilistic. They may be incomplete, outdated, or wrong. Confidence indicators are not guarantees. You are responsible for reviewing outputs before relying on them in instruction. The Service does not provide legal, medical, or compliance advice.

Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law. We may change pricing with reasonable notice; changes apply to the next billing period. You can cancel at any time; access continues through the end of the paid period.

Free accounts have monthly audit limits and may be rate-limited. We may suspend free accounts that show signs of abuse, automation, or evasion of limits.

The Service depends on third-party providers (hosting, database, AI models, email, payments). We are not responsible for outages, errors, or changes in those providers, but we will use commercially reasonable efforts to minimize impact.

You may delete your account at any time. We may suspend or terminate accounts that violate these terms, create risk for other users, or are inactive for an extended period. Upon termination, your right to use the Service ends; certain provisions (ownership, disclaimers, limitation of liability) survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. EXCELUP LAB DOES NOT WARRANT THAT AUDIT OUTPUTS ARE CORRECT, COMPLETE, OR SUITABLE FOR ANY SPECIFIC INSTRUCTIONAL CONTEXT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXCELUP LAB AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM.

You agree to defend and indemnify ExcelUp Lab against claims arising from your content, your use of the Service in violation of these terms, or your violation of applicable law.

These terms are governed by the laws of the jurisdiction where ExcelUp Lab is established, without regard to conflict-of-law rules. Disputes will be resolved in the competent courts of that jurisdiction unless local consumer law requires otherwise.

We may update these terms. Material changes will be announced in-app or by email. Continued use after the effective date constitutes acceptance.

ExcelUp Lab — support@exceluplab.com